Privacy Policy

Last updated on Sep 11 2025

This Privacy Policy describes how I – MEDICUS INDIA PRIVATE LIMITED (“i-medicus”, “we”, “our”, or “us”) collects, uses, shares, and safeguards your personal information when you access and use our website https://i-medicus.in (the “Website”) and when you use our services, including but not limited to:

• Doctor Appointment Booking & Online Consultations
• Prescription Management & Medical Record Access

By using our Platform and Services, you consent to the collection, processing, transfer, and storage of your personal data as described herein. Please read this Privacy Policy carefully, and if you do not agree, you may discontinue the use of our Services.

This Privacy Policy is published in compliance with:

• The Digital Personal Data Protection Act, 2023 (DPDP Act);
• Section 43A of the Information Technology Act, 2000 (IT Act);
• Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules);

1. General Terms

• By using the Platform, you confirm that you are legally competent to enter into a binding contract under the Indian Contract Act, 1872 and that you agree to this Privacy Policy.
• If you provide us with personal or health information of another individual, you confirm that you are authorized to do so and have obtained the necessary consent.
• You authorize i-medicus to collect, process, and use your information in accordance with this Privacy Policy.
• We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or our practices. Continued use of the Platform after such updates indicates your acceptance.

2. Applicability

This Privacy Policy applies to:

• Information collected through our Website and Mobile App.
• Information provided through SMS, email, or customer support interactions.

This Policy does not apply to third-party websites, apps, or services that are not operated by us. We encourage you to review their privacy practices.

3. Information We Collect

3.1 Personal Information

• Contact Information: Name, email address, phone number.
• Identity Information: Aadhaar number, ABHA ID, gender, date of birth, and other government-issued IDs as mandated by Indian law.
• Health & Medical Information: Medical history, prescriptions, diagnostic reports, allergies, treatment details.
• Consultation Data: Appointment details, doctor–patient communication, and teleconsultation records.
• Payment Information: UPI ID, credit/debit card details, net banking details, and billing information (processed securely via Razorpay).

3.2 Non-Personal Information

• Device & Network Data: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, app interactions, access times, and referral sources.
• Cookies & Analytics: To personalize experiences, analyze usage trends, and improve our Services.

3.3 Information from Third Parties

• Razorpay: For payment processing, fraud detection, and transaction verification.
• Healthcare Professionals & Institutions: For providing consultations, generating prescriptions, and updating your medical records (with your explicit consent).

4. How We Use Your Information

We use the information we collect to:

• Provide Healthcare Services: Schedule and manage doctor appointments, facilitate video/audio consultations, and enable secure online prescriptions.
• Prescription & Medical Records Management: Store, retrieve, and share health records and prescriptions in a secure, encrypted environment.
• Customer Communication: Respond to queries, send appointment reminders, share lab test results, and enable notifications through WhatsApp and other permitted channels.
• Payment Processing: Facilitate secure payments via Razorpay in accordance with RBI guidelines and PCI-DSS standards.
• Legal & Regulatory Compliance: Ensure adherence to applicable Indian laws including the DPDP Act and IT Act 2000.

5. Sharing of Information

We may share your information only as required for service delivery or compliance:

• With doctors, hospitals, and healthcare providers for your consultations and care.
• With third-party service providers (e.g., payment gateways, cloud hosting, SMS/email communication partners) to process transactions and deliver services.
• With regulatory authorities, law enforcement, or government bodies, where required under applicable Indian laws.
• We do not sell or share any user’s personal data with third parties.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience and navigation.
• Personalize content and recommendations.
• Measure performance and analyze usage.

You may manage or disable cookies through your browser settings, though some features of the Platform may not function properly without them.

7. Data Security & Retention

• We implement industry-standard security measures, including encryption, firewalls, and secure data storage.
• All payment transactions are processed via PCI-DSS compliant payment gateways (Razorpay).
• Personal and health data are stored securely and retained only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

8. User Rights & Choices

In line with Indian data protection regulations, you have the right to:

• Access and obtain a copy of your personal information.
• Request corrections or updates to your data.
• Withdraw consent for data sharing at any time.
• Request deletion of your personal data, subject to legal and regulatory requirements.

9. Changes to this Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Effective Date.” Continued use of the Platform after changes indicates your acceptance.

11. Contact

For any questions, concerns, please contact: